Refund & Cancellation Policy

Individual Bookings

Group Bookings (3 Rooms or More)

• 20 days or more before check-in: 95% refund (5% service charge applicable).
• 14 to 7 days before check-in: 75% refund (5% service charge applicable).
• 7 to 4 days before check-in: 55% refund (5% service charge applicable).
• 4 to 2 days before check-in: 30% refund (5% service charge applicable).
• Less than 2 days before check-in: No refund.

Rescheduling & Modifications

• Rescheduling is allowed only if requested at least 14 days before check-in.
• New dates are subject to availability & rate differences.
• Less than 14 days' notice – rescheduling will not be accepted.

Payment & Balance Amount

• To confirm your booking, a 50% advance payment is required.
• The remaining balance must be paid at least 14 days before check-in.
• Failure to pay the balance on time may result in automatic cancellation, with applicable cancellation charges.

Refund Processing

• Refunds (if applicable) are processed within 7-10 business days via the original payment method.
• Payment gateway fees, bank charges, or third-party commission charges are non-refundable.

Force Majeure & Special Cases

• In case of natural disasters, government restrictions, or unforeseen circumstances, guests may be offered a credit voucher instead of a refund.
• The management reserves the right to alter the cancellation policy in special cases.

Early Departures & No-Show Policy

• Early Check-outs: No refunds will be issued for unused nights if a guest checks out before the scheduled departure date.
• No-Shows: Guests who fail to check in on their confirmed arrival date without prior notice will be charged 100% of the booking amount.